Hi, I'm Jillian, a mixed methods user research expert. I help companies build zero-to-one products, solve complex problems, and shape their research cultures.
How I can help
Run user research
I have over a decade of experience leading research projects in consumer, B2B, software, and hardware. Whether it's strategic or evaluative, qual or quant, for a team or for the entire company—I help my cross-functional partners uncover unique opportunities to make new products or features, improve their product, and attract or retain new audiences.
Build research practices
No user research at your company yet? No problem. I've helped found the User Research discipline at multiple companies. This includes helping my partners understand how to collaborate with and use user research, setting up systems and tools to get research done efficiently, documenting research processes and opportunities, and developing hiring plans.
Advise
Through training, documentation, or both, I can help non-researchers at your company understand the best and most efficient ways to approach the right user research projects, without sacrificing accuracy or reliability. This can help scale impactful user research at your company while also avoiding common, costly mistakes.
